THE GATEWAYS, (“we,” “our,” or “us”) operates thegateways.com (the “site”). If you visit or shop within this website, you accept all the conditions stated below. The content on this website may be changed, deleted, or updated at any time without notice. Please read them carefully.
By accessing and using this website, you agree to be bound by these terms and conditions.
You must be at least 18 years old to use this website. By using the website, you confirm that you meet this age requirement. If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately in case of any unauthorized account use.
All content, logos, designs, and intellectual property on this website are the property of THE GATEWAYS. Any unauthorized use or reproduction is strictly prohibited. If you believe that any content on our/other website infringes your/our intellectual property rights, please get in touch with us immediately at contact@thegateways.com.
By accessing and using THE GATEWAYS’s website or services, you agree not to engage in any prohibited uses. Prohibited uses include, but are not limited to: (a) Any activity that violates local, national, or international laws and regulations. (b) Uploading, distributing, or attempting to introduce any malicious software, viruses, or harmful code that may disrupt or compromise the security of our website or services. (c) Engaging in harassment, threats, or any form of harmful behavior towards other users, or our employees/representatives. (d) Any attempt to reproduce, copy, or imitate our products, logo, and designs. (e) Counterfeiting, production, sale, or distribution of counterfeit products bearing us. (f) Engaging in fraudulent activities, including but not limited to credit card fraud, identity theft, or any other deceptive practices. (g) Impersonating any person or entity, including our employees/representatives, for fraudulent or deceptive purposes.
We make every effort to provide accurate product descriptions and images. While we strive for accuracy in all content on our website, we acknowledge that errors and inaccuracies may occur. We reserve the right to correct any errors, or inaccuracies and to change or update information without prior notice. In the event of a pricing error on our website, we reserve the right to cancel orders placed for products with incorrect prices. We will notify customers of any such errors and provide options for resolution. If you identify an error or inaccuracy on our website, please contact us by email at contact@thegateways.com to report the issue. We appreciate your assistance in maintaining the accuracy of our content. We are not liable for any direct, indirect, incidental, consequential, or punitive damages coming from errors, inaccuracies, or omissions on our website. Users are responsible for verifying product details, prices, and other relevant information before making a purchase. All products offered by us are provided without warranties of any kind. Prices for our products are subject to change without notice.
In no event shall THE GATEWAYS, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses arising from the use of this website.
Our website may contain links to third-party websites that are not owned or controlled by us. Access third-party links at your own risk. We do not endorse or take responsibility for the contents of third-party sites. You shall review the terms and privacy policies of third-party websites before engaging. By accessing or using our website, you acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by any third-party content, goods, or services available on or through any third-party websites.
We will conduct a quality check on the product before shipping it out, to ensure there is no defect. However, please be aware that the shipping process may, on rare occasions, result in minor defects or imperfections to the products. The eligibility criteria for a refund is when you receive a faulty or damaged item or receive an incorrect item. To be eligible for a refund, items must be unused, unworn, and in the same condition as received. Tags must still be attached. Please provide some photos or video of opening the package. To initiate a return, refund, or exchange, please email us at support@thegateways.com. Provide your order number and a brief explanation of the reason for the return or refund. Customers are responsible for return shipping costs unless the return is due to a defect during the shipping process or an error on our side. We do not accept returns or refunds for products simply due to a customer’s change of mind, wrong size, wrong colour, duplicates, or personal preference. Any wear and tear or damage incurred by the product after being worn or washed will not be deemed a defect, and we will not be liable for any refund. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, refund, or exchange.
Your use of this website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Customs taxes and duties (if applicable) are shown and included in final checkout payments.
We reserve the right to suspend or terminate user accounts with or without cause, at our sole discretion. Reasons for termination may include but are not limited to (a) Violation of our terms of service. (b) Unauthorized use or access to our services (c) Conduct that is harmful to other users or our business. Upon termination, users lose access to our services, and any outstanding obligations remain enforceable.
All orders are subject to product availability. If an item becomes unavailable after your order is placed, we will notify you and offer a refund for the unavailable item. Upon successful placement of an order, you will receive an order confirmation email containing details of your purchase. This email serves as an acknowledgment that we have received your order. We accept payments through PayNow, Credit Cards, Debit cards, Visa, MasterCard, GrabPay and PayPal. By providing your payment information, you represent and warrant that you have the legal right to use the payment method. By completing a purchase, you authorize us to charge the total order amount, including applicable shipping fees and customs taxes and duties, to the selected payment method. Once an order has been processed, cancellations may not be possible. Please review your order carefully before confirming.
Orders are processed within 1-5 business days after payment confirmation. Shipping charges are calculated based on the weight, dimensions, and destination country. The total shipping cost will be displayed on the checkout page. Domestic shipping takes 2-5 business days. International shipping takes 3-14 business days, depending on the destination country. We are not liable for delays caused by circumstances beyond our control, such as customs processing, and natural disasters. We will not be responsible for lost or stolen packages after they have been marked as delivered by the courier. We will not be responsible for orders delivered to incorrect or incomplete addresses provided by the customer. For any shipping-related inquiries, please email us at contact@thegateways.com.
We reserve the right to modify or update these terms and conditions at any time, including provisions related to errors and inaccuracies. It is your responsibility to review these terms periodically.